Normal Language Processing and Interaction: AI technologies, including organic language processing (NLP) and voice recognition, enable machines to understand and talk to people in a more pure and intuitive way. The turning position arrived in 1996 when Joel, inspired by Tom Cruise in "Cocktail," made a bold final decision to https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions