Today’s CX environments are optimized to handle conversations, not to own and complete outcomes. Conversations are resolved, tickets are closed, and SLAs are met, while customer objectives remain fragmented across systems, teams, and follow-up interactions. This session examines why CX conversations still break down at the point of outcome, and how AI agents introduce a fundamentally ... https://qksgroup.com/events-webinars/why-cx-conversations-still-dont-deliver-outcomes-and-how-ai-and-agents-change-the-equation